Kim Long

Senior Contact Center Agent

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Kim serves as a Senior Call Center Agent for Heffler Claims Group. With over 17 years of call center experience, she provides effective and comprehensive support to our clients. She is responsible for assisting class members with exceptional client service pertinent to each case. Additionally, Kim communicates any important and serious matters to senior analysts, managers and partners. She handles over two hundred calls per day on class actions ranging from small wage and hour cases to multi-billion dollar mass tort cases.

Kim is adept at maintaining organization and productivity in the Heffler Claims Call Center. She is proficient in providing quick and final resolutions to clients and highly skilled in researching issues to ensure clients are satisfied.

Prior to Heffler, Kim was a Customer Service Representative at Core States Bank.

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