From Start to FinishWith an emphasis on people, processes and technology, Heffler Claims Group offers comprehensive, tech-savvy consultation and administration services to maximize efficiencies and produce optimum results for litigation stakeholders. An in-house team of CPAs, MBAs, JDs, IT experts, data entry personnel, call center attendants, media experts and direct mail specialists provide support on all types of class action matters: Antitrust, Securities, Employment & Labor, Consumer and Government Enforcement. Full-service or single service options are available.
Consulting Heffler Claims Group early in the settlement phase protects counsel, preserves fund assets and streamlines the administration process. When involved from the start, Heffler professionals can help craft a Settlement Agreement, thus advising on the most advantageous tax structure, eliminating post
settlement filings to the court, reducing costs and minimizing the administration timeline. With accountants and attorneys on-staff, the firm can advise on various aspects of the litigation and settlement process, and help create efficient and cost-effective Plans of Allocation for each case.
Serving as escrow agent for settlement funds, an in-house team of certified public accountants and MBAs works in conjunction with financial institutions to monitor funds and help ensure compliance with
tax laws, rules and regulations. This team manages tax compliance and administration of qualified settlement funds and fair funds under Internal Revenue Code section 468(B).
services - including electronic and internet-based communications. We consult with our clients to provide notice strategy and evaluate media options to determine the most impactful and cost-effective means of reaching potential claimants.
Call Center Services
Our in-house call center has the capacity to handle the specific needs of any case. Our ability to quickly scale to size allows us to handle call volumes ranging from five to 10,000 per day. Depending on the case requirements, we can provide professionally trained live agents or a cost-effective,
lingual support with toll-free telephone numbers in one country or many countries, 24 hours a day, seven days a week. An automated, inter-active messaging system offers a cost-effective option for dispensing certain information to class members. Skilled service personnel are trained to answer case-specific inquiries.
Website & Database Design
An advanced technology platform supports each step of the claims administration process, with experienced IT professionals leading the design and development of custom websites and databases configured to meet the unique requirements and language preferences of
each case. This team is highly skilled in designing and implementing secure and protected Websites, data bases and claims administration systems, and is proficient in the areas of data analysis and reporting, and IT operations.
The cornerstone of the administration process, Heffler Claims Group is committed to maximizing efficiencies and streamlining procedures to ensure accuracy, speed and exceptional client service. The firm's process of execution is based on a carefully developed Plan of Allocation, and encompasses a thorough verification of data, and documentation,
maintenance and validation of claims and settlement amounts. In regard to security, the Technology Services Group designs programs with special protections for both electronic and hard copy filings. The sophistication of those programs helps ensure accurate and efficient calculations of claim amounts under a Plan of Allocation.
A Quality Control team is assigned to each case, to verify the accuracy of award calculations and distribution amounts. To facilitate escrow and distribution services, the firm relies on the strength and longevity of its diverse relationships with
leading financial institutions. Utilizing this wide variety of banking connections, Heffler Claims Group offers competitive pricing and flexibility in the types of services required for each engagement.
Tax Compliance & Administration
of QSFs & Fair Funds
A team of accounting and tax professionals is proficient in managing the taxation of qualified settlement funds and fair funds under Internal Revenue Code section 468(B). They have provided tax compliance and administration services for most settlement funds administered by Heffler Claims Group, bringing a unique collaboration to the process, which ultimately benefits its clientele in terms of expertise and
efficiency. Furthermore, they have been engaged separately to prepare tax filings on behalf of law firms, the Securities & Exchange Commission, U.S. District Courts and banking institutions. Serving as a liaison with the Internal Revenue Service, they provide representation at meetings and examinations. In most matters, they have achieved the successful waiver of penalties and interest, and in others, a dramatic reduction in penalties and interest.