Duff & Phelps Strengthens Claims Administration Services With Acquisition of Heffler Claims Group

Duff & Phelps, the global advisor that protects, restores and maximizes value for clients, today announced the acquisition of Heffler Claims Group, a leading settlement administrator based in the U.S. The deal builds on Duff & Phelps’ expanded business services offering, including noticing solutions and claims administration, following the firm’s March 2019 acquisition of Prime Clerk.

Through its proprietary platforms, Heffler offers client solutions for class action, mass tort and data breach administrations, including planning and implementing  notification programs, designing custom databases and websites, providing call center services, administering the claims process and handling distributions  and related escrow agent and tax services. Following the acquisition, Heffler will become part of the Business Services practice at Duff & Phelps.

“The Heffler team brings decades of experience in settlement administration, including some of the largest settlements in the U.S.” said Shai Y. Waisman, Head of Business Services at Duff & Phelps. “Together with our existing suite of technology-driven claims management solutions, we further bolster our ability to continue delivering unrivaled support for our clients’ most complex legal matters.”

“The combination of Heffler and Duff & Phelps brings together two firms deeply committed to client service,” said Ed Radetich Jr., Partner at Heffler Claims Group. “In addition to Heffler’s expertise in claims administration, our clients will greatly benefit from Duff & Phelps’ global footprint and expansive offering in disputes and investigations. On behalf of the Heffler team, we are excited about this next chapter.”

Duff & Phelps has over 3,500 professionals and, with the addition of Heffler, the firm’s Business Services practice now has more than 250 professionals supporting clients worldwide.

About Duff & Phelps
Duff & Phelps is the global advisor that protects, restores and maximizes value for clients in the areas of valuation, corporate finance, investigations, disputes, cyber security, compliance and regulatory matters, and other governance-related issues. We work with clients across diverse sectors, mitigating risk to assets, operations and people. With Kroll, a division of Duff & Phelps since 2018, our firm has nearly 3,500 professionals in 28 countries around the world. For more information, visit

About Heffler Claims Group
Heffler Claims Group is a leading class action settlement administrator, having specialized in the notice and administration of complex legal matters for more than 50 years. We provide our clients with a complete notice and claims administration solution, including an in-house media team, HF Media, that offers superior outreach programs that are rooted in analytics, validated by third-parties and highly defensible in court. Our experience, coupled with our solution-oriented team of professionals and our industry-leading, proprietary technology platform enables us to get it right and deliver timely and cost-effective results in a quality-controlled environment.

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