Team

Lori L. Castaneda

Principal

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Lori Castaneda, who has more than 20 years of experience in the legal industry, serves as Principal of Heffler Claims Group (Heffler). As a highly-skilled strategist with a consultative approach to client service delivery, Ms. Castaneda has been involved in the successful administration of hundreds of high-profile class action settlements.  Her long-standing relationships with plaintiff, defense, and corporate clients coupled with her hands-on industry insight, have contributed to Ms. Castaneda’s excellent reputation for advancing complex projects in collaboration with Counsel.

Over the years Ms. Castaneda has established herself as a strategic problem solver who is well-known for her ability to assess complex matters and develop solutions for critical administrative tasks including the management of unique class member outreach and public relation programs, the integration, analysis, and management of data from multiple sources, and the handling of multifaceted claims. She frequently consults with clients at the pre-settlement stage to provide strategic advice to ensure the administration process is structured efficiently. She has successfully worked directly on and managed many complex and diverse high-profile cases, including the historical Indian Trust Settlement (Cobell v Salazar) and In re Air Cargo Shipping Services Antitrust Litigation, along with many significant consumer settlements including Red Bull False Advertising Litigation, In re Classmates.com Consolidated Litigation, AT&T Wireless Class Action Settlement, Arthur, et. al. v. Sallie Mae, Inc. and the NH Medical Malpractice Underwriting Insurance Litigation.

Ms. Castaneda takes a consultative approach with clients and partners with them to thoughtfully navigate any situation they are facing.  In addition to significant case settlements, Ms. Castaneda has handled several highly visible remediation and product recall matters.

Prior to joining Heffler, Ms. Castaneda spent eight years working for a national claims administration firm where she was responsible for the management of 120+ employees and the project administration success in over 250 cases with values in excess of $20 billion.

Ms. Castaneda also worked in corporate mergers and acquisition administration for more than 20 years. In that role she supervised a large office, where she was responsible for strategic focus, process improvements and revenue growth including operations, client services and sales.

Ms. Castaneda earned her Juris Doctor from the University of the Pacific, McGeorge School of Law and remains active with the California State Bar. She earned her undergraduate degree at Santa Clara University.

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