Government Settlement Administration

picture of capitol buildingHeffler Claims Group offers class action administration services for government enforcement matters, providing accurate and efficient case management. Our accomplished team has worked with the Securities & Exchange Commission, the Department of Justice, the Federal Trade Commission, the Consumer Finance Protection Bureau, the Attorney General of the State of New York, the Attorney General of the Commonwealth of Massachusetts, and the Equal Employment Opportunity Commission in various matters associated with fair fund and disgorgement fund settlements.

Government Claims Administration Services

Heffler offers a full range of services for parties involved in government class actions and government enforcement actions including:

  • Free consultations – Because there is not a universal way to administer government claims, we review the scale of your litigation, explain the services we provide, and customize a program that adapts to your needs. It all starts with a free, no-obligation request for proposal.
  • Notice media – Our in-house notice media company HF Media LLC develops sophisticated, court-approved legal notice programs. We have significant experience managing government cases including antitrust matters, FTC enforcement actions, and SEC enforcement actions. As innovators in this arena, we deliver the most cost-efficient means of reaching potential claimants in even the largest class action suits.
  • Contact center – Heffler’s enterprise-level, in-house contact center can operate 24 hours a day, seven days a week with professional, live agents, as well as multi-lingual, toll-free automated lines, and Interactive Voice Response (IVR)) technology. Our agents are experienced and trained in the complexities of government matters and can anticipate caller concerns, verify information, and provide answers to class members and/or consumers. We are equipped with state-of-the-art call-forwarding and have the ability to quickly scale up or down to handle five to 10,000 calls per day as needed.
  • Claims administration and distribution – Government class action administration requires a dedicated quality control team to verify settlement amount accuracy and distribute settlement funds to all verified class members and/or consumers. Our longstanding relationships with leading financial institutions allow us to offer competitive pricing, flexibility, and service. Preparations for settlement disbursement begin as soon as you engage our services and are carried out through to the final reporting.
  • Website design and development – Highly skilled IT professionals lead the design and development of secure, mobile-responsive websites and databases created for each of our government action cases. We develop an online experience that conforms to the specific criteria of the case, including language preferences. Systems are customizable and include easy-to-use reporting tools and data analysis.
  • Secure data transfer and hosting – We understand the level of security required in the management of government class action claims. Our processes go beyond best practices and protect all sensitive data that passes through our system.
  • Experienced compliance in state and federal regulations – Regulatory compliance and tax compliance are of extreme importance to everyone at Heffler Claims Group. Our in-house team of Certified Public Accountants (CPAs) are the most experienced in the industry, having worked with Congress to establish many of the class action regulations and tax laws still in effect today. We diligently work with the Internal Revenue Service, Securities & Exchange Commission, U.S. District Courts, and banking institutions to maintain strict compliance with all agency regulations, court procedural rules, and party expectations. As a result, we keep interest rates low and avoid penalties.

Choose Heffler’s Government Action Management Team

After more than 50 years of performing class action settlement administration in cases of all types and sizes, Heffler understands the level of care and cost-efficiency required by government action settlements. Our streamlined and meticulous processes and procedures are supported by an experienced team and a proprietary, state-of-the-art technology platform designed to provide the most secure, cost-effective, accurate, and efficient case management. Contact us today to request a proposal.


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