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TCPA Compliance Checklist for Businesses

The Telephone Consumer Protection Act (TCPA) was signed into law in 1991 as a measure to protect consumers from unwanted or unnecessary automated telemarketing phone calls. Since its passage, TCPA class action lawsuits have carved out a path in the consumer class action industry, especially as it evolved with technology.

In 2003, additions to the law prohibiting auto-dialed calls, pre-recorded messages, unsolicited faxes, and text messages were added. By 2013, the law was updated to require express written consent for auto-dials and prerecorded calls to residential numbers, cell phone numbers, and for text messages.

The definition of an auto-dial machine has been in question since 2015, when a D.C. Circuit Court issued a ruling calling the FCC’s definition of the technology too broad. The issue has gone back and forth in the courts for years, leaving the definition of an auto-dialer up to judicial interpretation.

As TCPA definitions are debated and redefined, this TCPA compliance checklist serves as a convenient resource for organizations looking to remain compliant with the law as it stands today.

This TCPA compliance checklist serves as a convenient resource for organizations looking to remain compliant with the law as it stands today.

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Heffler Claims Group
Heffler Claims Group is a national leader in class action settlement administration, specializing in the notice and administration of complex legal matters. Together with Prime Clerk, the leading bankruptcy claims and noticing agent and another Duff & Phelps company, we offer the most comprehensive administrative services in the industry.


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