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Industry Innovators: A Spotlight on Your Heffler Team Member Ed Radetich, III

With over 50 years in the class action settlement administration world, the team at Heffler Claims Group is the most experienced in the industry. From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike. Our employee spotlight series highlights team members who go above and beyond every day. Get to know the hard-working people who make up the heart of Heffler. Below we highlight Contact Center…

[On-Demand Webinar] Navigating the Class Action Settlement Process from Start to Finish

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The settlement administration process can be different for each class action matter and identifying steps along the way to create efficiencies saves valuable time and money. Whether your settlement is surrounded by a media storm or is a small wage and hour case, even the seemingly minuscule steps in the process greatly impact your overall outcome. Consulting a settlement administrator prior to crafting the settlement agreement is key to making early moves that make everything from notice to distribution smooth….

Industry Innovators: A Spotlight on Your Heffler Team Member Jonathan Shaffer

With over 50 years in the class action settlement administration world, the team at Heffler Claims Group is the most experienced in the industry. From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike. Our employee spotlight series highlights team members who go above and beyond every day. Get to know the hard-working people who make up the heart of Heffler. Below, we highlight Client…

8 Things to Consider for your Class Action Settlement Website

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You’ve just settled a class action case and you’ve selected a settlement administrator. Now you’re gearing up for the initial phases of administration. Where do you start?     Sometimes, the case website is the only interaction a claimant will have with important case information. But what does it really take to stand up a settlement website, and what should attorneys be looking for from a settlement administrator?  There are several considerations before a website can even be created, and many steps require a…

Industry Innovators: A Spotlight on Your Heffler Team Member Jim O’Donnell

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With over 50 years in the class action settlement administration world, the team at Heffler Claims Group is the most experienced in the industry. From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike. Our employee spotlight series highlights team members who go above and beyond every day. Get to know the hard-working people who make up the heart of Heffler. Below, we highlight Programmer/Analyst Jim…

Tackling Challenges in TCPA Class Action Administration

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The Telephone Consumer Act (TCPA) restricts telemarketing and the use of automated telephone equipment such as pre-recorded voice messages and automatic dialing systems. The act aims to protect consumers from unsolicited phone calls and messages. TCPA cases against companies allegedly contacting consumers in violation of the act bring unique challenges that require unique solutions from your class action settlement administrator to satisfy due process and gain final approval.  Using telephone reverse lookup to develop an address list for mailings can be hit or miss.  Heffler works with…