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Heffler’s 2019 Industry Innovators

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This year Heffler Claims Group launched the Heffler Innovator employee spotlight series, recognizing the hardworking team members that keep Heffler at the forefront of class action settlement administration. From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike. Our employee spotlight series highlights team members who go above and beyond every day. Check out what this year’s Innovators had to say about their favorite thing…

5 Ways to Easily Compare Class Action Settlement Administrator Proposals

It can be difficult to truly compare proposals from different class action settlement administrators when each proposal is starting from its own template and possibly working with different assumptions. With courts around the country asking for increased transparency, it’s important for plaintiff and defense attorneys to know what to look for in estimates, including red flags and hidden fees. 1. Look for Hourly Rates Hourly rates are often necessary in settlement administrator proposals, but you never want them buried as…

Preparing for Class Action Settlements Picked Up by Media

A viral media story can throw a wrench in your plans for a seamless class action settlement process if you’re not anticipating it. Large data breaches and highly charged consumer cases are particularly likely to go viral due to class sizes and the emotional connection for class members. While elevated media coverage certainly works well to inform class members of their rights and ability to make claims, the negative results are often unanticipated. Consider what happened to one large beverage…

Industry Innovators: A Spotlight Kim Long

With over 50 years in the class action settlement administration world, the team at Heffler Claims Group is the most experienced in the industry. From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike. Our employee spotlight series highlights team members who go above and beyond every day. Get to know the hard-working people who make up the heart of Heffler. Below we highlight Heffler Senior Contact…

Trick or Treat? 5 Ways to Make Class Action Settlement Administration Proposals Less Spooky

Halloween is the perfect time of year to discuss a potentially devious goblin – settlement administration proposals. With courts around the country asking for increased transparency, it’s important for plaintiff and defense attorneys to know how to determine if there are buried caskets in the estimates you receive from administrators. A trick is never a treat when it comes to unanticipated fees. 1. Ghoulish Hourly Rates Hourly rates may be necessary evils in settlement administrator proposals, but you never want…

4 Questions to Consider When Preparing Class Member Data

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Data plays an integral role in preparing a class action settlement. Your data must be accurate, appropriately analyzed, and secure. Taking a moment to address a few crucial considerations in the early stages of planning can go a long way in preventing fraud, building an effective notice plan, maintaining a secure operation, and avoiding major obstacles to successful claims resolution. What is the origin of the class member data? Good data is not only the key to preventing fraud, but…

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