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Industry Innovators: A Spotlight Kim Long

With over 50 years in the class action settlement administration world, the team at Heffler Claims Group is the most experienced in the industry. From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike.

Our employee spotlight series highlights team members who go above and beyond every day. Get to know the hard-working people who make up the heart of Heffler. Below we highlight Heffler Senior Contact Center Agent Kim Long.

What are your responsibilities at Heffler?

As a contact center agent, I communicate and attend to the needs of the clients as well as team members that need assistance with special projects or call campaigns.

What is the most interesting aspect of your job?

Getting to interact, encourage and bring a smile to a caller’s face without ever meeting them in person.

What is something that would surprise people about you?

I have always wanted to write a series of children’s books.

What motivates you?

Helping others always motivates me.

What do you like most about working at Heffler?

I cannot sum it up there are so many positive aspects.

Heffler Claims Group
Heffler Claims Group is a national leader in class action settlement administration, specializing in the notice and administration of complex legal matters. Together with Prime Clerk, the leading bankruptcy claims and noticing agent and another Duff & Phelps company, we offer the most comprehensive administrative services in the industry.


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