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Industry Innovators: A Spotlight on Margaret Velasquez

With over 50 years in the class action settlement administration world, the team at Heffler Claims Group is the most experienced in the industry. From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike.

Our employee spotlight series highlights team members who go above and beyond every day. Get to know the hard-working people who make up the heart of Heffler. Below we highlight Heffler Correspondence Specialist Margaret Velasquez.

What are your responsibilities at Heffler?

I work with correspondence sent in via mail and emails for various cases. I also work with the various banks & brokerage firms as well as third party filers for securities cases. I’ve helped in the past in the tax department putting tax returns together that needed to be sent to clients. Also, I help with post distribution and consumer cases.

What is the most interesting aspect of your job?

When I get to research and obtain information for a claimant right away, and they thank me for the quick response and let me know how much I have helped them. I also enjoy interacting with different types of personalities, getting involved with special projects, and learning new skills in Excel.

Tell us a little about yourself.

I am the oldest of 3. I was born in Philadelphia, but my parents are from Puerto Rico. I lived in North Philadelphia growing up but now live in the Olney Section. I went to Catholic School from K-12. For high school, I came to the city and attended Hallahan Catholic Girls H.S.

While attending my senior year I was offered a job here at Heffler because they hired high school students on a part-time basis at that time.

I love to travel and while on vacation I just like to sit out in the sun and relax. I am not married yet because I have not met the right man. But I hope that one day I will be.

My job does not end when I leave the office – I care for my mother full time in the evenings as she was diagnosed in 2017 with Lewy Body Dementia.

I graduated from Harcum in 2018 with an Associate Degree in Law & Justice.

What is something that would surprise people about you?

I wanted to work with the police force.

What motivates you?

Helping others is rewarding.

What do you like most about working at Heffler?

It is like working with my family – we laugh and cry. We also help and respect one another.

Heffler Claims Group
Heffler Claims Group is a national leader in class action settlement administration, specializing in the notice and administration of complex legal matters. Together with Prime Clerk, the leading bankruptcy claims and noticing agent and another Duff & Phelps company, we offer the most comprehensive administrative services in the industry.


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