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What to Know During Covid-19 for Your Class Action Settlement

Disruptions to your cases and the services you rely on can be time-consuming and costly. Currently, the class action industry is experiencing the impacts of a global pandemic and the aftermath of a ransomware attack on a settlement administrator. It’s important for firms and their service partners to think about continuity of business as more employees and service providers begin to work remotely. For many cases, your plan of allocation is moving ahead, and court deadlines have not changed. When you rely on third parties for case services, it’s important to know what their plans are as well.

While considering the health of our team and their families, Heffler Claims Group has a business continuity plan in place that leverages our state-of-the-art technology to allow our teams to continue to operate remotely and mitigate service interruptions.

In addition, Heffler Claims Group has the capacity and infrastructure to assist with any additional notice, settlement administration support, or back-office functions as needed. Our services are supported by our comprehensive information security program, which achieved ISO 27001 certification – the most widely recognized global standard for information security.

Heffler’s technology and proven processes are supported by global resources and our team remains operational while heeding the advice of government officials and medical professionals. As a member of the Duff & Phelps family of businesses, we are also ready to assist in services beyond settlement administration. Heffler and our colleagues at Kroll and Duff & Phelps have the resources to consult on a wide range of matters including crisis management, cybersecurity, valuations, and financial stress, among others referenced in our COVID-19 resource center. While Courts and judges are feeling the impact and may close to contain the spread of the virus, class members are still filing claims and the settlement administration process needs to remain open.  

We will continue to communicate with our clients with any updates in this fluid situation. As always, please contact us with any questions.

Heffler Claims Group
Heffler Claims Group is a national leader in class action settlement administration, specializing in the notice and administration of complex legal matters. Together with Prime Clerk, the leading bankruptcy claims and noticing agent and another Duff & Phelps company, we offer the most comprehensive administrative services in the industry.


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