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Heffler’s 2019 Industry Innovators

This year Heffler Claims Group launched the Heffler Innovator employee spotlight series, recognizing the hardworking team members that keep Heffler at the forefront of class action settlement administration.

From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike. Our employee spotlight series highlights team members who go above and beyond every day.

Check out what this year’s Innovators had to say about their favorite thing about working at Heffler.

I work with a really great team who make it easy and fun to come to work every day. ” – Contact Center Director Ed Radetich, III

The most interesting aspect of my job is working with all of our project teams. Some days they come to me with several deadlines all at once.” – Notification and Data Entry Supervisor Karen Arinsberg

I love working with data and taking on large responsibilities. My position is really unique.” – Senior Client Service Analyst, Sebastian Mager

My job means having to quickly adapt to any situations that arise in a case. It’s also interesting to see some of the responses from claimants.” – Mail/Scan Center Supervisor, Michael Makofka

I love when I get to research and obtain information for a claimant right away, and they thank me for the quick response and let me know how much I have helped them. I also enjoy interacting with different types of personalities, getting involved with special projects, and learning new skills.” – Correspondence Specialist, Margaret Velasquez

I love getting to interact, encourage and bring a smile to a caller’s face without ever meeting them in person.” – Senior Contact Center Agent, Kim Long

With over 50 years in the class action settlement administration world, the team at Heffler Claims Group is the most experienced in the industry. A division of global advisor Duff & Phelps, we offer the most comprehensive administrative services in the industry. Together with Prime Clerk, the leading bankruptcy claims and noticing agent and another Duff & Phelps company, we blaze the trail as thought leaders and industry innovators.

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Heffler Claims Group
Heffler Claims Group is a national leader in class action settlement administration, specializing in the notice and administration of complex legal matters. Together with Prime Clerk, the leading bankruptcy claims and noticing agent and another Duff & Phelps company, we offer the most comprehensive administrative services in the industry.


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