5 Ways to Easily Compare Class Action Settlement Administrator Proposals

It can be difficult to truly compare proposals from different class action settlement administrators when each administrator is starting from its own template and possibly working with different settlement assumptions.

With courts around the country asking for increased transparency, it’s important for attorneys to know what to look for in estimates, including red flags and hidden fees.

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1. Analyze Hourly Rates

Hourly rates are often necessary in settlement administrator proposals, but you never want them buried as a footnote regarding scope. All settlements require time spent for interaction with counsel, auditing of claims, calculation of awards, and declarations to the court to name just a few items. If there are no hourly rates associated with these activities in your estimate, they might come up later. Out of scope or limited numbers of hourly rates in a proposal could mean the proposal doesn’t reflect a true final cost estimate.

Find out if there are hourly rates for potential activities that aren’t stated or are listed as TBD which could be applied to your project. This can include items such as project management hours that aren’t reflected in the proposal but may come up on the final bill. Also, if an administrator gives you a list of hourly rates, ask them to put in writing when these rates would apply and if these items are included in your estimate. 

2. Be Aware of False Assumptions

Proposal fees function based on the assumptions made in the proposal. Look to see if the assumptions are accurate or realistic. Are there hidden tricks used to lower the estimated cost in the proposal that could raise the cost of your final bill? Being able to recognize inaccurate or unrealistic assumptions at the proposal stage can save you from unexpected fees.

Working with correct assumptions from the beginning allows a class action administrator to build an accurate bid that you can easily compare with other bids. Providing the same assumptions to all administrators bidding on your project helps to ensure you get an apples-to-apples comparison when evaluating which administrator to select. If you don’t want to supply the assumptions, ask the following questions:

  • Does the proposal heavily weigh electronic over paper claims? Electronic claims are normally less expensive; however, if you use a duplex postcard with return claim form, you most likely will get more paper claims.
  • Mailed notice is significantly more expensive than emailed notice as it requires paper, printing, and postage. Some administrators will heavily weigh email notice if you don’t give them numbers to use for each notice type.  Make sure to also factor in how you will process returned mail – this can significantly impact the final bill if it’s not included upfront. 
  • Is the media campaign “cheap” because it’s open to fraud and blacklisting? What safety measures are accounted for in the proposal? Media is a tricky thing. If you don’t use a veteran and proven media expert, you open yourself up to some scary scenarios. Be vigilant with the media program so that you protect your client’s reputation, meet due process, and stimulate claim response.
  • Has the administrator used a claims rate that seems low? If the estimated claims rate used is low, the final price will also be too low. Set the claims rates you’d like to see estimated and don’t be afraid to ask for more than one estimate.

3. The Problem With Fixed Pricing Language

Terms that suggest “locked-in price” or “fixed, all-in pricing” are enticing, but can be deceiving. When an administrator provides a fixed fee make sure you ask about any hidden fees and get in writing what work would be considered out of scope.

4. Ask for Clarity

Don’t be afraid to ask for questions. If you notice something is missing or think the assumptions the administrator is working from are not accurate, ask the administrator to explain any discrepancies in a way that will allow you to understand if there was an honest mistake or not. You can always ask an administrator to change their assumptions and representative pricing. Arm yourself with the knowledge to make sure you are always protected.

5. Class Action Settlement Administrator Bid Comparison Tool

We’ve included a tool to help you easily compare settlement administrator proposals during the selection process. The next time you solicit proposals for a class action settlement, you can use this template that lists necessary settlement services for the case. This template makes it easy to know all administrators work from the same assumptions and helps you find a true apples-to-apples comparison.

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Lori Castaneda
Lori Castaneda, who has more than 20 years of experience in the legal industry, serves as Senior Director of Heffler Claims Group (Heffler). As a highly-skilled strategist with a consultative approach to client service delivery, Ms. Castaneda has been involved in the successful administration of hundreds of high-profile class action settlements

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