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What’s the Most Cost-Effective Approach to Setting Up a Contact Center for your Class Action Settlement?

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Attorneys have various options when it comes to setting up a contact center for a class action settlement, but how do you choose the best option for your case that will satisfy the courts? In class action settlement administration, a contact center offers the options of using interactive voice response (IVR) or trained live agents to provide important information about a class action settlement and help class members navigate the claim filing process as needed.  The decision to use IVR…

Preparing for Class Action Settlements Picked Up by Media

A viral media story can throw a wrench in your plans for a seamless class action settlement process if you’re not anticipating it. Large data breaches and highly charged consumer cases are particularly likely to go viral due to class sizes and the emotional connection for class members. While elevated media coverage certainly works well to inform class members of their rights and ability to make claims, the negative results are often unanticipated. Consider what happened to one large beverage…

4 Questions to Consider When Preparing Class Member Data

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Data plays an integral role in preparing a class action settlement. Your data must be accurate, appropriately analyzed, and secure. Taking a moment to address a few crucial considerations in the early stages of planning can go a long way in preventing fraud, building an effective notice plan, maintaining a secure operation, and avoiding major obstacles to successful claims resolution. What is the origin of the class member data? Good data is not only the key to preventing fraud, but…

Administering a Class Action Settlement with No Claims Process

Structuring a settlement with no claims process means class members receive their benefit without having to submit a claim form. While the administration process will not include administration costs related to processing, reviewing and validating claims, there are other increased administration costs counsel should know about in a no claims class settlement. Based upon our experience administering many of these types of no claims class action settlements, the administration costs saved by eliminating a claims review/validation process are largely offset…

5 Reasons to Consult with a Settlement Administrator Before Filing for Preliminary Approval

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Engaging a settlement administrator before filing for preliminary approval of your class action settlement can be one of the best decisions you make to ensure a smooth and efficient administration process for your case.  Early consultation with an experienced claims administrator and a true, legal notice expert, can help to identify problems before they occur, provide critical insight and proven solutions, and hopefully spare return trips to court with an amended settlement agreement.  Consulting with the right settlement administrator early in the process may shed light…

[eBook] Navigating the Class Action Settlement Process

The rules, guidelines, and trends for class action settlements are always evolving to meet the needs of the industry and of class members. This free eBook provides several resources for attorneys entering into a class action settlement. Whether the settlement is for a small employment case, or for a headline-grabbing consumer matter, the steps necessary for preliminary approval begin prior to drafting the settlement agreement. In this eBook you’ll find: Checklist for your CAFA Notice Tools to use during the administrator bid…

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