General

Industry Innovators: A Spotlight on Margaret Velasquez

With over 50 years in the class action settlement administration world, the team at Heffler Claims Group is the most experienced in the industry. From our contact center to our administration operations, Heffler is a diverse mix of people ready to serve class action practitioners and class members alike. Our employee spotlight series highlights team members who go above and beyond every day. Get to know the hard-working people who make up the heart of Heffler. Below we highlight Heffler Correspondence Specialist…

California Supreme Court Sets New Class Ascertainability Standard

Glasses on pieces of paper

Ascertainability is a well-established prerequisite for class certification under section 382 of the Code of Civil Procedure. Historically, questions of ascertainability are left to trial courts to decide on a case-by-case basis, which has left room for differences among California courts. However, on July 29, 2019, in Noel v Thrifty Payless, Inc, the California Supreme Court clarified what California’s ascertainability requirement for class certification involves. Chief Justice Cantil-Sakauye’s opinion concludes, “Plaintiff’s proposed class definition articulates an ascertainable class. It defines…

Introducing Class Action Corner

Your weekly dose of class action industry news and resources, all for free. Imagine receiving a free newsletter in your inbox that provides true value and knowledge to your career. That’s what we hope to bring you with Class Action Corner, quick reads for class action attorneys that help them do their jobs better. The leadership team at Heffler Claims Group, a division of Duff & Phelps, has spent several years building an arsenal of thought leadership pieces, CLE webinars,…

Does My Class Action Case Need a Settlement Website?

The use of a settlement website has a lot to do with how you’ve built the settlement agreement. There are certainly cases that do not require an online claim form process, but in many cases a settlement website is the only interaction a claimant will have with important case information. An easy-to-access website with plain language information has the potential to drive claim rates and satisfy due process for final approval. In November 2018, the United States District Court for…

5 Things to Watch as a Class Action Attorney

man walking with phone outside

Class action litigation continues to evolve as parties navigate new challenges, including larger class sizes, more complex claims, and new rules and guidance from courts around the country.  Here are the top five things for class action attorneys to watch in 2019: 1. Class arbitration must be specifically authorized In its April 2019 decision in Lamps Plus, Inc., et al. v. Frank Varela, a  divided U.S. Supreme Court ruled that agreements must explicitly authorize arbitration by a class as a…

Mitigating Fraudulent Claims in Class Action Settlements

Businesswoman holding tablet pc entering password. Security concept

Fraudulent claims filed in class action settlements potentially waste settlement money, which impacts both sides of the aisle and in the end negatively effects class members. Combating fraud requires a mix of technology and strategy. It’s important to keep in mind that the claims process should still be as simple as possible for class members but taking the steps to mitigating fraud ensures a fair and secure process. 1. Use technology to prevent claims submitted by bots It’s no industry…