General

Proposed USPS Rate Hikes Could Impact Class Action Settlements

Proposed postal rate increases would impact the price of pieces commonly used in class action settlement administration, including letters and postcards. The proposal would raise product prices approximately 1.8 percent for first-class mail, and 1.5 percent for other categories. According to a United States Postal Service media release, the largest proposed increase is the single-piece letter additional ounces, which would increase from 15 cents to 20 cents. The proposal is reviewed by the Postal Service Board of Governors. If accepted,…

Are You Doing Enough to Drive Claim Rates?

A high claim filing rate is one indicator that Courts are increasingly looking at when deciding whether or not to approve a class action settlement. Judges often interpret high claim rates as a means of measuring meaningful relief for class members. With that in mind, the Federal Trade Commission (FTC) is paying increased attention after releasing a report that found most consumer class actions have average claim rates of 9 percent or less when looking at cases with some form…

IVR Script Best Practices for Class Action Settlements

The Interactive Voice Response (IVR) system can handle more than 1,000 simultaneous calls with a communications database, skills-based routing, automatic queuing to call center agents, advanced call monitoring and recording, and integration with all electronic customer service platforms. Class action settlement administration requires the ability to handle large numbers of potential claimants. Understanding how to use IVR and incorporating industry best practices is important in maintaining a seamless resolution process from start to finish.   How Are IVR Systems Used…

Mitigating Fraudulent Claims in Class Action Settlements

Businesswoman holding tablet pc entering password. Security concept

Fraudulent claims filed in class action settlements potentially waste settlement money, which impacts both sides of the aisle and in the end negatively effects class members. Combating fraud requires a mix of technology and strategy. It’s important to keep in mind that the claims process should still be as simple as possible for class members but taking the steps to mitigate fraud ensures a fair and secure process. 1. Use technology to prevent claims submitted by bots It’s no industry…

Maine’s Opt-In Privacy Law

The new Maine data privacy law, that went into effect on July 1, 2020 stands to be one of the nation’s strictest for Internet Service Providers (ISP). The law was upheld, despite formal complaints filed by ISPs in Bangor’s federal court, alleging that the impending rule violates their freedom of speech. U.S. District Court Judge Lance Walker ruled on Tuesday, July 7 that four industry associations failed to show how Maine’s internet privacy law violates the First Amendment and he…

Guide: How Consulting With a Settlement Administrator Early Saves Time and Money

man drawing a tree

Consulting with a settlement administrator early in the process may shed light on potential obstacles. Prior to filing for preliminary approval, a settlement administrator can review and help with complicated steps such as the plan of allocation, class definitions and more. An experienced administrator can also help with administration and distribution processes that may seem simple but can cause headaches down the road if not carefully considered in the settlement agreement. Industry veterans and Heffler Partners Dave Kaufman and Jim Prutsman created a…

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