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5 Ways to Easily Compare Class Action Settlement Administrator Proposals

It can be difficult to truly compare proposals from different class action settlement administrators when each administrator is starting from its own template and possibly working with different settlement assumptions. With courts around the country asking for increased transparency, it’s important for attorneys to know what to look for in estimates, including red flags and hidden fees. 1. Analyze Hourly Rates Hourly rates are often necessary in settlement administrator proposals, but you never want them buried as a footnote regarding…

Biometric Privacy Class Action Settlements

Biometrics is one of the emerging battlegrounds in consumer data privacy that continues to appear on state government agendas and in courtrooms. Biometrics is a term that refers to the measurement and calculation of body characteristics, such as fingerprints or retina scanning. Several recent biometric privacy class action settlements include holding companies accountable for safeguarding consumer privacy, asking for consumer consent, and providing consumers with opt-outs to data sharing. Companies are taking proactive measures that allow them to remain agile…

What is Positive Pay?

Class action settlement distribution results in the dispersal of potentially thousands of checks to eligible class members. However, it is important to safeguard your settlement checks from potential fraud. Positive Pay and Reverse Positive Pay are two methods issuers can use to reduce the risk of liability for checks that have been obtained fraudulently.   What Is Positive Pay?  Check Positive Pay is a fraud mitigation service that provides early detection of fraudulent, altered, or counterfeit checks. Banks that offer Positive Pay match all checks presented for payment against a check issue file daily. Any “suspect” check is sent back to the issuer with an image of the check for closer examination. Upon final review, the issuer gives…

California’s Online BOT Bill

In July 2019, California became the first state to require online bots to identify themselves. The Bolstering Online Transparency Law (SB 1001) makes it unlawful for a person or entity to use a bot to communicate online in an attempt to influence a consumer’s voting or purchasing decisions without first identifying itself as a bot. What is the California BOT Bill? The goals of the BOT bill are to: §17941(a): Make it unlawful for online bots to communicate with people…

IVR Script Best Practices for Class Action Settlements

The Interactive Voice Response (IVR) system can handle more than 1,000 simultaneous calls with a communications database, skills-based routing, automatic queuing to call center agents, advanced call monitoring and recording, and integration with all electronic customer service platforms. Class action settlement administration requires the ability to handle large numbers of potential claimants. Understanding how to use IVR and incorporating industry best practices is important in maintaining a seamless resolution process from start to finish.   How Are IVR Systems Used…

E-Payments in Class Action Settlements

Electronic payment, such as direct deposit or digital vendors, is not a new concept for class action settlement administration. In recent years, Courts have suggested attorneys consider electronic payments to increase class member participation. Benefit distribution through electronic payment is an alternative many attorneys are already considering to ensure successful disbursement. In their November 1, 2018 amendments to procedural guidance, the Northern District of California suggested that counsel “consider direct deposit for payment distribution in class action settlements to potentially…

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