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Rodriguez et al v. Universal Property & Casualty Insurance Company

Case No. 0:16cv60442, U.S. District Court of Southern Florida

Plaintiff’s alleged violations of the Fair Credit Reporting Act against Universal Property & Casualty Insurance Company. The complaint alleged the defendant made sensitive customer information available to third-party mortgage lenders, including insurance declaration pages and evidence of insurance. The documents allegedly contained limits of insurance, riders for additional insurance for jewelry and other personal property, telephone numbers, names of the insured, addresses of the insured properties, and whether the subject property is secured by a burglar alarm. The settlement included a commitment by the defendant to submit to an independent privacy audit. In addition, class members received managed recovery and restoration services from identity experts in the case of identity theft of any kind over a period of 2 years. For a period of 1 year, class members had access to identity theft reimbursement insurance, providing a $1,000,000 coverage with no deductible.

Heffler’s Role

Heffler Claims Group used direct notice via email and traditional mail to reach class members instructing them of the terms of the settlement and their rights. An estimated 80% of class members had an email address, however, Heffler used U.S. Postal Mail and email when both were available. In addition, Heffler created and maintained a settlement website that contained relevant court documents, the notice and claim form, contact information, frequently asked questions, and online claim filing. Heffler also maintained a hotline with information available 24 hours a day, 7 days a week.

The Result

Heffler mailed 1,982 printed notices to the last known address of class members and emailed 2,551 notices to both personal and business email class member addresses identified by the defendant. Heffler also distributed a reminder email notice to 2,495 addresses. Heffler handled sending deficiency letters to class members whose submission were not compliant with the approved claims process and provided an opportunity to supplement or correct the claims.

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