Featured Cases

Bray et al. v. GameStop Corporation

Case No. 1:17-cv-01365, in the U.S. District Court for the District of Delaware

Bray et al. v. GameStop Corporation in the United States District Court for the District of Delaware alleged the Defendant failed to implement or maintain adequate data security measures for customer information, including credit card information. According to settlement documents, this resulted in a massive data breach which directly caused injuries to plaintiffs and the class.

The class was composed of all people who used a debit or credit card to make a purchase on the GameStop website between August 2016 and February 2017. Plaintiffs argued defendants did not take reasonable steps to protect sensitive information, including class members’ billing information and CVV numbers. On August 1, 2018, the matter was granted preliminary approval.

Heffler’s Role

Heffler was chosen as the settlement administrator to provide notice media services, including digital and print mail. This included receiving, analyzing, and cleaning the class data list to ensure adequate notice and distribution. Our role in this step would prove to be significant for both the class and the defendant, and resulted in a close to 100% class reach. In addition, Heffler provided contact center services with both Interactive Voice Response (IVR) and live operator support and provided relevant case technology including a settlement website with online claim filing capabilities.

The Result

Heffler works with several reputable and robust sources to fill and correct data holes, including the USPS National Change of Address database and address tracing through LexisNexis. After using several tools to update aging data, and correctly notify potential class members, just 19,018 of the class members went unreached due to data that could not be updated. That’s only 1.5% of potential class members with actionable data.

As class action notice and settlement administrator, Heffler successfully reached almost 100% of the potential class in this data breach settlement. Our combination of state-of-the-art technology, contact center support, best practicable notice plan, and in-house experts successfully served both class and counsel.

Back to Featured Cases


Subscribe to our blog

[eBook]: Tools for Navigating the Class Action Settlement Process

Find Out More

[On-Demand Webinar] Navigating the Settlement Administration Process from Start to Finish

Find Out More

New to Class Action Litigation? Start With Our Free Resources

Find Out More