Featured Cases

Esslinger v HSBC Bank Nevada

Case No. 2:10-CV-03213
Eastern District of Pennsylvania
Honorable Berle M. Schiller

Heffler Claims Group is working in conjunction with 11 Plaintiff’s firms as claims are received in this current case. Heffler successfully completed the printing and mailing of 16.4 million postcards over a two week period. We designed and implemented a website to provide important case documents to class members, to allow downloading of claim forms and to allow for filing of claims online. Heffler staffed a call center which provided claimants access to an IVR system which provided automated responses to frequently asked questions, as well as access to live operators to address more specific claimant inquiries including requests for claim forms. Our call center flexibility allows us to monitor staffing levels to properly address call volumes on a day-to-day basis and we adjusted the number of operators in response to demand and reported waiting times.

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