Consumer Finance

With more than 50 years of experience in consumer finance settlement administration, Heffler Claims Group is the industry’s trusted resource for knowledge, industry best practices, and proactive risk assessment.

Consumer financial services – including personal banking, consumer loans, credit cards, and foreclosure – face a unique set of challenges, including evolving regulations, recent spikes in legal filings, and costly claims. Partnering with a distinguished class action claims administrator with tested experience within the landscape and a finger on the pulse of industry developments gives you the ability to stay ahead of the curve.

How We Administer Consumer Finance Settlements

Heffler Claims Group’s consumer finance class action settlement services include nationally recognized leadership with adherence to best-in-class practices. We work alongside both plaintiff and defense counsel to provide award-winning consumer finance class action settlement administration services.

Heffler offers:

  • Pre-settlement consultation
  • Renowned notice media services
  • Claimant communication support
  • Claims validation and processing
  • Custom website development and database design
  • Data organization with robust and compliant reporting
  • Settlement distribution
  • Highest data security standards

Our leadership team works closely with industry stakeholders to stay ahead of evolving standards and regulations, including enhancing our proprietary technology to meet transparency requirements from the nation’s largest courts. Our quality-controlled environment is focused on delivering the most efficient and cost-effective solutions.

Consumer Finance Class Action Expertise

Heffler has significant experience with the following types of consumer finance cases related to statutory violations.

  • Credit Repair Organizations Act (CROA)
  • Dodd-Frank Wall Street Reform and Consumer Protection Act
  • Fair and Accurate Credit Transactions Act (FACTA)
  • Federal Consumer Credit Protection Act (FCCPA)
  • Fair Credit Reporting Act (FCRA)
  • Fair Debt Collection Practices Act (FDCPA)
  • Home Ownership and Equity Protection Amendments (HOEPA)
  • Real Estate Settlement Procedures Act (RESPA)
  • Truth in Lending Act (TILA)
  • Unfair and Deceptive Acts and Practices (UDAP)

The laws surrounding lending practices, title disputes, insurance coverage, consumer fraud, loan modification programs, mortgage terms, customer data privacy, and state consumer protection laws are always changing. Heffler Claims Group has one ear to the ground to guide you through these challenges. Over the course of 50 years successfully administering consumer finance class actions, we’ve devised the best path forward through the process from start to finish. We strive to create a true partnership with your team that is knowledgeable, flexible and responsive.

Featured Consumer Finance Case Studies

We are the consumer finance class action claims administrator of choice for more than 1,500 settlements, over 50 million claims, and more than $30 billion in settlement distribution funds, including:

  • Esslinger v HSBC Bank Nevada – Plaintiff’s alleged HSBC Bank falsely enrolled consumers in a credit card insurance policy without their notice. Heffler Claims Group worked in conjunction with 11 plaintiff’s firms, completing the printing and mailing of 16.4 million postcards over a two-week period. We designed and implemented a case website and online claim filing process and staffed a contact center and supplied an IVR system.
  • Kardonick v JP Morgan Chase – Plaintiffs alleged Chase falsely sold credit insurance without marketing it as such or running the program through the correct state regulatory services. Heffler provided notice and claim forms to approximately 15 million potential class members. As part of the administration, Heffler established a website with electronic claim filing capabilities, as well as established a toll-free number with access to live operators. Over 20,000 claims were filed in this case.

We understand that every client has unique concerns and needs. Contact us today to obtain a free, no-obligation quote in connection with our consumer finance settlement administration services. Our dedicated team will be in contact with you within one business day.


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