Consumer Class Action Claims Administration

person swiping phone to payHeffler Claims Group has the experience, technology, and expertise needed to handle all manner of consumer and product liability class actions. With one of the most experienced teams in the industry, we offer complete notice and administration services for all types of consumer class action cases from financial matters and insurance disputes to retail contracts, automotive defects, product mislabeling, pharmaceutical litigation, data breach matters, and more. Heffler serves as a neutral claims administrator in these matters to ensure transparency with regard to settlement requirements, brand protection, and stakeholder expectations.

We have significant experience administering cases related to the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act (FDCPA), and the Telephone Consumer Protection Act (TCPA) and have developed several proprietary techniques to address the unique challenges associated with these cases.

Work with a Leading Consumer Class Action Claims Administrator

Given the complexity of consumer class actions and the high visibility that often comes with these cases, an experienced claims administrator is an essential partner. Corporations and law firms continually choose Heffler to administer their product liability and consumer class action settlements because we offer the full scope of in-house services required for a successful administration.

Our expert suite of services include:

  • Pre-settlement consultations with our senior leadership team, composed of attorneys, accountants, MBAs, claims administration professionals and IT experts (from preliminary approval through distribution).
  • Renowned notice media services: from the industry’s most experienced legal notice team.
  • Claimant communications support through an enterprise-level contact center with 24/7 availability, multi-lingual support, and a choice of live-trained agents and/or Interactive Voice Response (IVR) services.
  • Claims validation, processing, and distribution through our in-house contact center and executed by the most experienced administration operations team in the industry.
  • Custom Website development and database design configured to meet the unique requirements and language preferences for each case that’s fully integrated with our proprietary technology platform and supports each step of our claims administration process
  • Robust reporting that organizes all your data in a clear, comprehensive format so you’re never left wondering about the status of the settlement administration.

Expert Consumer Class Action Notice Media Services

Paramount to the successful administration of any consumer matter is having the most advanced media program available. Our wholly-owned media subsidiary, HF Media LLC, is the most experienced legal notice team in the industry, having designed and implemented hundreds of court-approved legal notice programs. Our team uses the top research and evaluation criteria in the advertising industry, providing industry-accepted and legally defensible methods for demographics, targeting, and overall measurement.

Why Leading Law Firms and Corporations Use Heffler Claims Group as their Consumer Class Action Claims Administrator of Choice

Heffler Claims Group is a proven thought leader in the field of claims administration with a trusted reputation earned by more than 50 years of hard work and dedication. With a firm commitment to progress, we continue to innovate and remain at the forefront of the industry. In 2018, Legal Intelligencer ranked us one of the “Top 3 Claims Administrators,” and the year before that, The Record ranked us “Best Class Action Administrator.”

We are the consumer class action claims administrator of choice for plaintiffs and defendants alike, administering more than 1,500 settlements, processing more than 50 million claims, and distributing over $30 billion in settlement funds.

We get it right the first time with a quality-controlled environment and cost-effective results. Our focus is on providing unparalleled services to our clients and class members. When you work with Heffler Claims Group for your consumer and product liability matters, you receive expert advice from highly-trained industry professionals who are able to foresee potential problems before they occur, saving time and money. Our consumer case experience includes:

  • In a Firearm Accessory Consumer Matter Heffler worked with both Plaintiff and Defense Counsel to ensure class members received proper notice of the settlement while also ensuring the defendant’s brand sensitivities were managed with the highest degree of care and efficiency.
  • In Ammari Electronics v. Pacific Bell Directory Heffler rectified 10 years of aging class member data, finding and verifying 78 percent of the class member data across several advanced databases and working with database companies.
  • In Esslinger v HSBC Bank Nevada we worked in conjunction with 11 Plaintiff’s firms, successfully completing the printing and mailing of 16.4 million postcards, designed and implemented a settlement website with online claims for, and set up and staffed a contact center with an IVR system in conjunction with live operators.


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