Consumer and Product Liability Class Action Cases

Heffler Claims Group has the experience, technology, systems, and project management expertise needed to handle all manner of consumer and product liability cases.  We have administered many complex and sophisticated Consumer and Product Liability matters related to financial, insurance, retail, automotive, and pharmaceuticals among others. We also have significant experience administering cases related to the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act (FDCPA), and the Telephone Consumer Protection Act (TCPA) and have developed several proprietary techniques to address the unique challenges associated with these cases.

Heffler serves as a neutral third party and works closely with all stakeholders involved to ensure transparency with regard to settlement requirements, brand protection and stakeholder expectations.

Corporations and law firms continually choose Heffler for their consumer and product liability cases because unlike many other administrators, we offer the full-scope of services required for a successful administration, in-house. These services include:

  • Consultation with former class action attorneys, CPAs, forensic CPAs, MBAs, claims administration professionals and IT experts every step of the way, from preliminary approval through distribution
  • Expert notice media from the most experienced legal notice team in the industry
  • An enterprise-level contact center with 24/7 availability, multi-lingual support and
    live-trained agents and/or Interactive Voice Response (IVR) services
  • A time-tested and easy to use propriety, state-of-the-art online claims filing system optimized for mobile platforms to make it easier for class members to file claims

Bar none media services

Paramount to the successful administration of any consumer matter is having the right media program. Our wholly-owned media subsidiary, HF Media LLC is one of the most experienced legal notice teams in the industry, having designed and implemented hundreds of court-approved legal notice programs.  Led by Jeanne Finegan, APR, our team uses the top research, measurement and evaluation criteria in the advertising industry, providing industry-accepted and legally defensible methods for demographics, targeting and overall measurement.

Work with the best

At Heffler our focus is on providing unparalleled services to our clients and class members.  When you work with Heffler Claims Group for your consumer and product liability matters, you will receive expert advice from highly-trained industry professionals who are able to foresee potential problems before they occur, which ultimately saves you time and money.



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