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Case Study: Firearm Accessory Consumer Matter

Heffler recently concluded the notice and administration of a Firearm Accessory Consumer Matter that presented several unique challenges. We put together a detailed case study that outlines some of the challenges we faced and the solutions we implemented to ensure class members received proper notice of the settlement while also ensuring the defendant’s brand sensitivities were managed with the highest degree of care and efficiency.

In this consumer matter, Plaintiffs claimed that a certain make of the Defendant’s firearm accessory was defective, affecting the product’s performance under certain conditions. There were four alleged defects, that may have caused poor shot placement stemming from “reticle dimming” from moisture incursion, movement of the reticle as the temperature changes known as “thermal drift,” parallax, and distortion of the reticle in cold weather.

The class action lawsuit further claimed that the value and utility of these firearm accessories have been diminished because of these alleged defect issues. While the Defendant stands by its product and denied Plaintiffs’ claims asserted in the lawsuit, the parties agreed to resolve these matters before these issues were decided by the Court. As in almost all class action settlements, this is not an admission of any wrongdoing.

Heffler’s Role

Heffler Claims Group worked with both Plaintiff and Defense Counsel in this matter to ensure that class members received proper notice of the settlement while also ensuring the defendant’s brand sensitivities were managed with the highest degree of care and efficiency.

Heffler was responsible for receiving the firearm accessories being returned by class members. Since the products in question are relatively expensive, our team took great care in the receipt, cataloging, and storage of each accessory that was returned. Many class members in this matter provided their own shipping box, which added complexities to the storage challenge as packages of all shapes and sizes had to be efficiently cataloged and stored for later retrieval during the inspection process.

Download the case study to learn more about our unique solutions to the many challenges this case presented. 

Colleen Staub
Colleen brings more than 15 years of experience in marketing, communications, and public relations to her role as Chief Marketing Officer with Heffler Claims Group. Prior to joining Heffler, she served as the Director of Digital Marketing and Lead Generation for a leading SaaS platform provider in the cloud communications industry.


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