Differentiators

Differentiators

image_pdfimage_print

Heffler gets it right

Counsel and courts have praised Heffler’s mastery of the administration process. We are the longest standing claims administrator for a reason – excellence endures.

For almost five decades, leading law firms, corporations, government agencies and other legal professionals have partnered with Heffler Claims Group for their legal notice, claims administration and mass tort management needs.

Having worked on some of the most significant and high-profile class action cases of all time, Heffler’s world-class leadership team has the innate ability to provide you with proven and tried solutions for all your legal administrative needs that will ultimately save you time and money.

Why partner with Heffler?

  • World-Class Leadership Team

Our team of former class action and mass tort attorneys, CPAs, Forensic CPAs, MBAs, and technology and operations experts are among the most experienced in the industry. We have decades of practical experience. This unique blend of varied in-house expertise allows us to efficiently administer cases of every type, size and scope and provides you with the value-added consultation needed for optimal solutions.

  • Advanced Notice Media Services

Our in-house media affiliate, HF Media LLC, is comprised of experts who provide media, market and consumer research, media planning, graphic design, broadcast production, media buying, program evaluation and reporting and expert testimony. We consult with our clients to provide notice strategy and evaluate media options to determine the most impactful and cost-effective means of reaching potential claimants.

  • In-House Financial Expertise

Unlike some administrators, Heffler eliminates the need to retain outside financial, tax, audit and accounting services. Our in-house auditors, CPAs and Forensic CPAs advise clients regarding audit procedures and complicated distribution algorithms to accept claims, draft plans of allocation, confirm the validity of claims and distribute the funds. Additionally, our tax professionals monitor the tax impact of transactions under IRC section 468(B).

  • Enterprise call center

Our in-house call center has the capacity to handle the specific needs of any case. Our ability to quickly scale to size allows us to handle call volumes ranging from five to 10,000 per day. Depending on the case requirements, we can provide professionally trained live agents or a cost-effective, 24/7 interactive voice response (IVR) service. Our call center can also be structured to provide single language or multi-lingual support with toll-free telephone numbers in one country or many countries simultaneously. Additionally, our call center specialists are highly trained, and represent the most professional operators in the business.

  • Project Management

We are committed to best practices centered on getting it right and delivering quality results to our clients. At Heffler, an experienced partner and project manager are assigned to each case and serve as your primary point of contact from preliminary consultation through distribution. You will receive regular updates and be kept informed of next steps and responsibilities so there are no surprises.

  • Data Security Standards

Heffler’s security policies, procedures, and systems are designed to meet stringent industry standards, mitigate our clients’ risk, and comply with the security, availability, processing integrity, confidentiality, and privacy principles embodied in the AICPA’s Trust Services Principles, Criteria, and Illustrations’ guide. What’s more, our controls are assessed by an independent audit firm which attests to the adequacy of the design of our control environment.

Request a proposal from Heffler today!

 

Company News