Position: Client Service Manager

Position: Client Service Manager
Status: Full-time
Education Level: Bachelor’s Degree (or equivalent) required
Experience: 5-7 years in Claims or Class Action Business

Heffler Claims Group LLC (Heffler) is an industry leader in class action claims administration. Over the past few years, Heffler has experienced significant, national growth and seeks high-energy Client Service Managers to join our growing Philadelphia office team.

Job Description

Heffler administers class action settlements in consumer, securities, antitrust, employment and other class action matters.  As part of our procedures in administering a class action settlement, we are responsible for mailing notices to potential class members, receiving and reviewing claims filed by individuals, businesses and other entities, calculating losses and auditing claims to determine the extent of the damages incurred.  We also process settlement checks under the court’s direction.

Position Responsibilities

Client Service Managers are primarily responsible for maintaining client relationships within their area of expertise for the clients assigned to them.  A Client Service Manager is expected to:

  • Determine adequate staffing requirements to cover all assigned work across multiple cases.
  • Prioritize work, evaluate tasks, and resolve conflicts.
  • Delegate and direct work assigned to staff across multiple cases.
  • Supervise, schedule, and evaluate staff.
  • Understand the firm’s system of internal controls.
  • Review all work prior to submission for final review.
  • Seek ways to perform cases in an efficient manner.
  • Plan cases to achieve quality goals and reduce the time required to complete a case.
  • Possess enough technical knowledge to supervise staff and complete a case in a timely manner (meet pre-determined case time budgets and all required due dates).
  • Possess enough technical knowledge to draft case affidavits.
  • Serve as a liaison between Partners, clients, and staff.
  • Seek opportunities to provide additional services to existing clients, and cultivate contacts to develop potential new cases and clients.
  • Develop relationships with potential new clients and demonstrate the ability to attract new clients to the firm.
  • Develop the confidence of the Partners regarding making sound technical and business decisions.
  • Be available and flexible to work any required additional time necessary to perform and complete any and all cases assigned to them by the due dates established by the Partners, clients, or courts.


  • Bachelor’s Degree (or equivalent) required
  • 5-7 years in Claims or Class Action Business
  • Strong computer skills, especially the Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong written and verbal communication skills
  • Ability to work independently and as a team leader
  • Ability to work in a fast-paced, deadline-driven environment
  • Detail-oriented
  • Ability to attract new clients and develop relationships with potential new clients


  • Healthcare, Dental, and Vision Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • 401K Retirement Plan Participation with Employer Match and Profit Sharing
  • Pre-Tax Cafeteria/Section 125 Plan
  • Professional Development
  • Transportation/Section 132 Plan
  • Payroll Direct Deposit


Make your contribution to our growing practice!  If the above describes you, and you seek a challenging opportunity, we look forward to hearing from you.

Interested applicants, please forward your resume in confidence to:
Heffler Claims Group LLC
Attn: Office Administration
1515 Market Street, Suite 1700
Philadelphia, PA 19102
E-mail: [email protected]



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