Cutting Edge Communication
Under the direction of Brian R. Miller, Chief Operations and Information Officer, a full-time staff of experienced Information Technology professionals develops custom case Websites, and supports all claims administration applications, databases and IT operations infrastructure. They are highly skilled in designing and implementing Websites, databases and claims administration systems, and are proficient in the areas of data analysis and reporting, and IT operations."Heffler Claims Group consistently maintains a well-controlled and secure servicing environment to protect the confidentiality, integrity and availability of collected information. We make ongoing investments in people, processes and technology to ensure that our IT Services Group continues to meet or exceed industry standards."
Brian R. Miller
Chief Operations and Information Officer
215.972.5078
SOPHISTICATED TECHNOLOGY PLATFORM
An advanced technology platform
supports each step of the claims administration process.
This cutting edge system consists of sophisticated hardware and a
suite of proprietary software modules custom-configured to meet the
unique requirements of each case. The platform's capabilities range
from real-time case updates and electronic claim confirmation to
correspondence tracking, claims analysis and calculation, and more:
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Electronic Access to Case & Claim Information -
claimants and potential claimants may obtain case notices, forms, FAQs and case history via a case-specific Website. -
Electronic Capture of Claim Information -
claimants may file their claims on a case-specific Website where data is tested for accuracy immediately, thereby helping to eliminate incomplete and deficient filed claims, providing immediate confirmation to claimants that their claims have been accepted and filed, and reducing claims administration costs.
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Document Capture -
claim documents are scanned and, if required, specific information on the documents can be extracted into a database. -
Claimant Correspondence -
automatically generates pro-forma case/claim-specific correspondence and tracks correspondence sent to or received from claimants. -
Claims Analysis & Calculation -
each claim is calculated based on a court-approved Plan of Allocation. -
Distribution & Post-distribution -
supports the distribution and reconciliation of funds.
The platform supports data analysis
and a variety of reporting options, including Microsoft Excel
exports. All Websites are Section 508 compliant, and may be
multilingual, as required. They are compatible with the latest and
two previous versions of both Internet Explorer and Firefox
browsers.
SUPERIOR SECURITY AND CONTROLS
Data privacy and security are
paramount features of the advanced Heffler technology platform.
Numerous physical and logical security controls are built into both
the platform and the organization's facilities, allowing for extreme
granular, role-based security to be enforced and monitored. Typical
examples of protections include:
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24/7 Monitoring & Control of Access to IT Facilities
and to sensitive processing, storage and technology areas within the building. -
Safe Internet Access & Encryption of Data
during transmission; sensitive data is also encrypted at rest. Case-specific Websites designed to gather claimant data are secured.
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Protection Against Viruses, Malware & Data Leakage
and strict access control to application and computing/storage devices. Laptops are encrypted. -
All data is encrypted while being backed up to tape,
which are securely transported and stored in a third-party off-site location. Retired documents and media are shredded.
CONTINGENCY PLAN AND CONTINUITY OF OPERATIONS
The firm uses Voice over IP (VoIP)
telephone technology and Virtual Private Network (VPN) remote access
technology that allows IT personnel to operate independently of its
office facility in case of an unforeseen emergency. This ensures
that clients continue to receive the highest quality of service
available and allows members of Heffler Claims Group
to continue servicing claims.
